MY CENTRAL SQUARE

ESTATE MANAGEMENT TEAM

Reception Administrator: Viola Sibanda

010 594 5172 Reception Desk Phone

reception@managingestates.co.za

Operations: Azra Khan

083 291 0986

facilities@managingestates.co.za

Executive: Jacqueline Brook

082 802 5215

jacqueline@managingestates.co.za

The after-hours emergency number for SMS / WhatsApp notifications is 071 610 1288

MANAGEMENT TEAM SITE HOURS

The Central Square on-site office hours are Monday to Thursday 07:00 – 17:00 and Friday 07:00 – 16:00 (excluding Public Holidays). Outside these hours and on weekends and Public Holidays, a security officer is stationed at the reception. The reception area serves as one of our work stations, and the additional management office is located adjacent to the security control room and unisex public toilets to the right of the main entrance of the building, off Lower Road. If owners / residents wish to meet with a member of the Estate Management Team, kindly schedule an appointment.

INCIDENT REPORTING AT CENTRAL SQUARE

1. The STSM Act and CSOS require documented evidence of transgressions and Disturbance of the Peace (DOP) matters, should these be escalated to the office of the Ombud.

2. Contact security via the security cell phone on 082 938 3467.

3. Under no circumstances may the security officers be abused whilst carrying out their duties.

4. All complainants remain anonymous to the transgressor but must be disclosed to security and management; these details are not made known to the transgressor.

5. The security officers will contact the unit in question to ask the occupants to cease their disturbance / activity.

6. If the disturbance persists, residents (the complainants) must contact the security cell phone number again.

7. The security officers will then activate the panic button (residents are only asked once to comply) and the armed response will be called to the estate to address the situation.

8. All reasonable people should cease their disturbance-activity once contacted, and it is therefore assumed that if this doesn’t occur, the resident (or the situation) is unreasonable, and that intervention by the reactionary team is necessary.

9. The resident who reported the incident is requested to send the Estate Management Team an email to ensure that the incident is documented so that the appropriate action can be taken in line with the Conduct Rules.

10. Please bear in mind though that according to the Sectional Titles Act Section 44 (1)(d)(e) residents have rights and duties within a scheme but residents are also expected to have a reasonable ability to withstand adverse conditions – one cannot complain if the slightest noise is heard as that is unreasonable in close proximity living.

11. The 24-hour security site cell phone number is 082 938 3467.

12. The intercom number is 082 948 4657.