MY DOMAIN ILLOVO

MYDOMAIN ILLOVO NOTICE BOARD

ESTATE MANAGEMENT TEAM

 

Administration: Lebuhang Nyathi

078 313 6556

adminheadoffice@managingestates.co.za

Operations: Azra Khan

083 291 0986
facilities@managingestates.co.za

Executive : Jacqueline Brook

082 802 5215

jacqueline@managingestates.co.za

 

The after-hours emergency number for SMS / WhatsApp notifications is 071 610 1288

COMMUNICATING WITH ECLIPTIC ESTATE MANAGEMENT

  1. Routine queries are accepted telephonically, via SMS or via email; email is preferred as it generates a paper trail.
  2. The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS.
  3. Domain is abbreviated to DMN for ease of use.
  4. Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS.
  5. The after-hours emergency number is 071 610 1288.
  6. If the emergency occurs late at night or is of a grave nature, it is permissible for the on-site security personnel and Trustees to call the emergency estate management number.

 

INCIDENT REPORTING

  1. The STSM Act and CSOS require documented evidence of transgressions and Disturbance of the Peace (DOP) matters, should these be escalated to the office of the Ombud.
  2. Contact security via the security cell phone on 0861 222 373.
  3. The intercom number is 072 757 9811.
  4. Under no circumstances may the security officers be abused whilst carrying out their duties.
  5. All complainants remain anonymous to the transgressor but must be disclosed to security and management; these details are not made known to the transgressor.
  6. The security officers will contact the unit in question to ask the occupants to cease their disturbance / activity.
  7. If the disturbance persists, residents (the complainants) must contact the security cell phone number again.
  8. The security officers will then activate the panic button (residents are only asked once to comply) and the armed response will be called to the estate to address the situation.
  9. All reasonable people should cease their disturbance-activity once contacted, and it is therefore assumed that if this doesn’t occur, the resident (or the situation) is unreasonable, and that intervention by the reactionary team is necessary.
  10. The resident who reported the incident is requested to send the Estate Management Team an email to ensure that the incident is documented so that the appropriate action can be taken in line with the Conduct Rules.
  11. Please bear in mind though that according to the Sectional Titles Act Section 44 (1)(d)(e) residents have rights and duties within a scheme but residents are also expected to have a reasonable ability to withstand adverse conditions – one cannot complain if the slightest noise is heard as that is unreasonable in close proximity living.

MYDOMAIN ILLOVO CONTACTS

PORTFOLIOCOMPANYCONTACT NUMBEREMAIL / WEBSITE
Cleaning and HygieneHilltop011 807 3773www.hilltop215.co.za
DSTVDAC Security Specialists011 787 3176/7
084 013 0013
info@dacsecurity.co.za
Financial Managing Agent Camalb Properties:
Lee-Ann Hendry
011 864 5050lee-ann@camalb.co.za
Landscaper Anderson's Nursery011 483 0744
MKII Intercom System Comb Communications072 757 9811
Prepaid Electricity KKA Smart Power Emergency contact number074 570 7788
Refuse & Recycling City Recyclers:
Philippe Wiener
011 803 7517 www.cityrecyclers.co.za
Security Armed Response CAP Admin Office
CAP Control Room
0860 332 332
0861 227 227
Security SDS Security 0861 222 373
082 410 2691
Wi-Fi & Fibre DAC Security Specialists011 787 3176/7
084 013 0013
info@dacsecurity.co.za

HOW TO USE MYDOMAIN ILLOVO INTERACTIVE FORMS

All Ecliptic estate forms are housed on Google Forms. It is no longer necessary  to download and complete the form in hard copy, although this option still exists. Click on the ‘Complete Form’ button and you’ll be taken to the form online.  Complete it and save.

FORM 
DOWNLOAD
Domain Illovo Welcome Letter DOWNLOAD
Domain Illovo Conduct Rules DOWNLOAD
Domain Illovo Contractor Access Control Form COMPLETE FORM DOWNLOAD
Domain Illovo Domestic Staff Registration Form COMPLETE FORM DOWNLOAD
Domain Illovo Estate Agent Registration Form COMPLETE FORM DOWNLOAD
Domain Illovo Resident Access Control Form COMPLETE FORM DOWNLOAD
Domain Illovo Resident Movement Control Form COMPLETE FORM DOWNLOAD
Domain Illovo Non Resident Owner Information Form COMPLETE FORM DOWNLOAD
Domain Illovo Pet Application Form COMPLETE FORM DOWNLOAD
Domain Illovo Tag Order Form COMPLETE FORM DOWNLOAD
Domain Illovo Prepaid Electricity Brochure DOWNLOAD