MY EMBASSY TOWERS

MYEMBASSY TOWERS

ESTATE MANAGEMENT TEAM

Administration Assistant: Nabeelah Hoosen

074 887 0622

admin@managingestates.co.za

Operations Estate Manager: Chris Struwig

082 491 4962

facilities2@managingestates.co.za

Management Office: Ext 333

 

The after-hours emergency number for SMS and WhatsApp notifications is 071 610 1288

ECLIPTIC ESTATE MANAGEMENT COMMUNICATION PROTOCOL
1. If owners / residents wish to meet with a member of the Estate Management Team, kindly schedule an appointment to do so at least 48 hours in advance.
2. Routine queries are accepted telephonically, via SMS and WhatsApp or via email; email is preferred as it generates a paper trail.
3. The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS or WhatsApp.
4. Embassy Towers is abbreviated to EMB for ease of use.
5. Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS or WhatsApp.
6. The after-hours emergency number is 071 610 1288.
7. If the emergency occurs late at night or is of a grave nature, it is permissible for the on-site security personnel and Trustees to call the emergency Estate Management number.

 

INCIDENT REPORTING PROCEDURE 
1. The STSM Act and CSOS require documented evidence of transgressions and Disturbance of the Peace (DOP) matters, should these be escalated to the office of the Ombud.
2. Contact security via the security site cell phone on 079 387 7631.
3. Under no circumstances may the security officers be abused whilst carrying out their duties.
4. All complainants remain anonymous to the transgressor but must be disclosed to security and management; these details are not made known to the transgressor.
5. The security officers will contact the unit in question to ask the occupants to cease their disturbance / activity.
6. f the disturbance persists, residents (the complainants) must contact the security cell phone number again.
7. The security officers will then activate the panic button (residents are only asked once to comply) and the armed response will be called to the estate to address the situation.
8. All reasonable people should cease their disturbance-activity once contacted, and it is therefore assumed that if this doesn’t occur, the resident (or the situation) is unreasonable, and that intervention by the reactionary team is necessary.
9. The resident who reported the incident is requested to send the Estate Management Team an email to ensure that the incident is documented so that the appropriate action can be taken in line with the Conduct Rules.
10. Please bear in mind though that according to the Sectional Titles Act Section 44 (1)(d)(e) residents have rights and duties within a scheme but residents are also expected to have a reasonable ability to withstand adverse conditions – one cannot complain if the slightest noise is heard as that is unreasonable in proximity living.
11. The 24-hour security site cell phone number is 079 387 7631.
12. The Ecliptic after-hours emergency number is 071 610 1288.

MYEMBASSY TOWERS CONTACTS

PORTFOLIOCOMPANYCONTACT NUMBEREMAIL / WEBSITE
Appliances SMEG:
Service Department
011 656 0025service@smegsa.co.za
Aircon / HVACAR Azul Projects0861 33 3380 / 012 751 3557reception@arazulprojects.co.za
Cleaning & HygieneSanitech:
Anton Sklar
011 826 6060www.sanitech.co.za
Concierge010 594 5203
060 544 0546
Ext 111
embassytowers@outlook.com
DSTV Installers Bright Networks011 702 9960info@brightnetworks.co.za
Multi Choice011 289 2222
Electrician WAM Electrical011 402 8454mike@wamelectrical.co.za
Elevators Otis Elevator Company0800 112 339www.otis.com/en/za/
Financial Managing Agent Camalb Properties:
Lee-Ann Hendry
011 864 5050lee-ann@camalb.co.za
Gym FacilityWellness in Motion:
Gavin Cohn
082 880 4553
Ext 106
www.wellnessinmotion.co.za/yoga
Landscaper Life Landscapes011 959 1000www.lifegreengroup.co.za/life-landscapes
Office Suites Consulate Office Suites:
Maximillian Cohen
082 906 4476
Ext 100
maxi@cohenent.co.za
Plumber Active Plumbing: Shaun Hebblethwaite061 645 6514activeplumbing14@gmail.com
NLG Plumbing & Maintenance: Niel Le Grange072 998 7572nlgplumbing@gmail.com
Refuse & Recycling City Recyclers:
Philippe Wiener
011 803 7517 www.cityrecyclers.co.za
RestaurantOlives & Plates087 822 1798
Ext 102
www.olivesandplates.co.za
Security 24/7 Security Office:
David de Lima:
Site Cell Phone:


CAP Security Emergency Number:
011 444 2237
082 606 0323
079 387 7631
Ext 222

0861 227 227
www.24-7security.co.za
Spa Life Lux Spa010 594 5393/4
Ext 104
evily@lifelux.co.za
Wi-Fi & Fibre Bright Networks011 702 9960info@brightnetworks.co.za
Clear Access011 100 0210support@clearaccess.co.za

HOW TO USE MYEMBASSY TOWERS INTERACTIVE FORMS

All Ecliptic estate forms are housed on Google Forms. It is no longer necessary  to download and complete the form in hard copy, although this option still exists. Click on the ‘Complete Form’ button and you’ll be taken to the form online.  Complete it and save.

FORM 
DOWNLOAD
Embassy Towers Conduct Rules DOWNLOAD
Embassy Towers Estate Welcome Letter DOWNLOAD
Embassy Towers Contractor Access Control Form COMPLETE FORM DOWNLOAD
Embassy Towers Domestic Staff Registration Form COMPLETE FORM DOWNLOAD
Embassy Towers Estate Agent Form COMPLETE FORM DOWNLOAD
Embassy Towers Resident Access Control Form COMPLETE FORM DOWNLOAD
Embassy Towers Resident Movement Control Form COMPLETE FORM DOWNLOAD
Embassy Towers Non-Resident Owner Information Form COMPLETE FORM DOWNLOAD
Embassy Towers Pet Application Form COMPLETE FORM DOWNLOAD
Embassy Towers Staff Quarter Access Control Form COMPLETE FORM DOWNLOAD
Embassy Towers Vehicle Tag / Access Card Application Form COMPLETE FORM DOWNLOAD
Embassy Towers Outsourced Staff Policy Document DOWNLOAD
Embassy Towers Bright Networks Setup Guide DOWNLOAD
Embassy Towers Clear Access Wifi Order Form DOWNLOAD
Embassy Towers Clear Access DSTV Connection Settings DOWNLOAD
Embassy Towers Clear Access Fibre Connection Settings DOWNLOAD
Embassy Towers Open Access ISP's List DOWNLOAD
Embassy Towers Telephone User Manual DOWNLOAD
Embassy Towers Consulate Office Suites
Welcome Letter
DOWNLOAD
Embassy Towers Consulate Office Suites
Services
DOWNLOAD
Embassy Towers Consulate Office Suites
Additional Services
DOWNLOAD
Embassy Towers Life Luxury Spa DOWNLOAD
Embassy Towers Gym
Wellness in Motion Welcome Letter
DOWNLOAD
Embassy Towers Gym
Wellness in Motion Rules & Regulations
DOWNLOAD
Embassy Towers Gym
Wellness in Motion Terms & Conditions
DOWNLOAD
Embassy Towers Restaurant
Olives & Plates Welcome Letter
DOWNLOAD