MY EMBASSY TOWERS

MYEMBASSY TOWERS

ESTATE MANAGEMENT TEAM

 

Administration: Michelle Van Zyl

079 343 5800

admin@managingestates.co.za

Facilities: Gerhard Wolmarans

061 545 8497

facilities2@managingestates.co.za

Executive: Jacqueline Brook

082 802 5215

jacqueline@managingestates.co.za

 

The after-hours emergency number for SMS notifications is 071 610 1288

COMMUNICATING WITH ECLIPTIC ESTATE MANAGEMENT
1. If owners / residents wish to meet with a member of the Estate Management Team, kindly schedule an appointment to do so.
2. Routine queries are accepted telephonically, via SMS, WhatsApp or via email; email is preferred as it generates a paper trail.
3. The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS.
4. Embassy Towers is abbreviated to EMB for ease of use.
5. Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS.
6. The after-hours emergency number is: 071 610 1288.
7. If the emergency occurs late at night or is of a grave nature, it is permissible for the on-site security personnel and Trustees to call the emergency Estate Management number.

 

CONCIERGE WORKING HOURS OVER THE HOLIDAY PERIOD
The concierge staff work shifts and are on duty from 07:00 to 18:00 from Monday to Sunday. The working hours will not change over the holiday / festive period. The concierge staff can be contacted on: 010 594 5203 or at: embassytowers@outlook.com.

 

CONTRACTOR INFORMATION OVER THE HOLIDAY PERIOD
Any residents who require emergency (or other) contractors details during the December closure period may contact the Ecliptic team, following the communication protocol, and we will gladly assist.

 

INCIDENT REPORTING

  1. The STSM Act and CSOS require documented evidence of transgressions and Disturbance of the Peace (DOP) matters, should these be escalated to the office of the Ombud.
  2. Contact security via the security site cell phone on: 079 387 7631.
  3. Under no circumstances may the security officers be abused whilst carrying out their duties.
  4. All complainants remain anonymous to the transgressor but must be disclosed to security and management; these details are not made known to the transgressor.
  5. The security officers will contact the unit in question to ask the occupants to cease their disturbance / activity.
  6. If the disturbance persists, residents (the complainants) must contact the security cell phone number again.
  7. The security officers will then activate the panic button (residents are only asked once to comply) and the armed response will be called to the estate to address the situation.
  8. All reasonable people should cease their disturbance-activity once contacted, and it is therefore assumed that if this doesn’t occur, the resident (or the situation) is unreasonable, and that intervention by the reactionary team is necessary.
  9. The resident who reported the incident is requested to send the Estate Management Team an email to ensure that the incident is documented so that the appropriate action can be taken in line with the Conduct Rules.
  10. Please bear in mind though that according to the Sectional Titles Act Section 44 (1)(d)(e) residents have rights and duties within a scheme but residents are also expected to have a reasonable ability to withstand adverse conditions – one cannot complain if the slightest noise is heard as that is unreasonable in close proximity living.
  11. The 24-hour security site cell phone number is 079 387 7631.

 

SECURITY REMINDER, ESPECIALLY OVER THE FESTIVE SEASON
Whilst the levy does contribute towards the security portfolio for the Common Property, owners and residents must assist the Board in preventing crime at Embassy Towers, by making it as difficult as possible for intruders to enter the estate and individual units.

  • Residents are reminded not be complacent about their own safety and security inside the estate.
  • The Body Corporate and its service providers cannot be held responsible for the calibre of people living, visiting or working in the complex, nor for negligence on the part of residents.
  • We urge residents to apply extra caution when it comes to their safety and to belongings.

MYEMBASSY TOWERS CONTACTS

PORTFOLIOCOMPANYCONTACT NUMBEREMAIL / WEBSITE
Appliances SMEG:
Jacqui Smart
011 656 0025jacqui@smegsa.co.za
Cleaning & HygieneSanitech:
Niel Olivier
011 826 6060www.sanitech.co.za
DSTV Installers Bright Networks

Multi Choice
011 702 9960

011 289 2222
info@brightnetworks.co.za
Electrician WAM Electrical011 402 8454mike@wamelectrical.co.za
Elevators Otis Elevator Company0800 112 339www.otisworldwide.com/site/za/pages/default.aspx?menuId=1
Financial Managing Agent Camalb Properties:
Lee-Ann Hendry
011 864 5050lee-ann@camalb.co.za
Gym FacilityWellness in Motion:
Gavin Cohn
082 880 4553www.wellnessinmotion.co.za/yoga
Landscaper Life Landscapes:011 959 1000www.lifegreengroup.co.za/life-landscapes
Office Suites Consulate Office Suites:
Maximillian Cohen
082 906 4476maxi@cohenent.co.za
Plumber Active Plumbing:
Shaun Hebblethwaite
061 645 6514activeplumbing14@gmail.com
Refuse & Recycling City Recyclers:
Philippe Wiener
011 803 7517 www.cityrecyclers.co.za
RestaurantOlives & Plates:
Agnello Lauro
087 822 1798www.olivesandplates.co.za
Security 24/7 Security Office:
Geoff Shapiro:
Site Cell Phone:
011 444 2237
083 267 6773
079 387 7631
www.24-7security.co.za
Spa Life Luxury Spa:
Evily Caloyannis
010 594 5393/4evily@lifelux.co.za
Wi-Fi & Fibre Bright Networks

Clear Access
011 702 9960

011 100 0210
info@brightnetworks.co.za

support@clearaccess.co.za

HOW TO USE MYEMBASSY TOWERS INTERACTIVE FORMS

All Ecliptic estate forms are housed on Google Forms. It is no longer necessary  to download and complete the form in hard copy, although this option still exists. Click on the ‘Complete Form’ button and you’ll be taken to the form online.  Complete it and save.

FORM 
DOWNLOAD
Embassy Towers Conduct Rules DOWNLOAD
Embassy Towers Estate Welcome Letter DOWNLOAD
Embassy Towers Contractor Access Control Form COMPLETE FORM DOWNLOAD
Embassy Towers Domestic Staff Registration Form COMPLETE FORM DOWNLOAD
Embassy Towers Estate Agent Form COMPLETE FORM DOWNLOAD
Embassy Towers Resident Access Control Form COMPLETE FORM DOWNLOAD
Embassy Towers Resident Movement Control Form COMPLETE FORM DOWNLOAD
Embassy Towers Non-Resident Owner Information Form COMPLETE FORM DOWNLOAD
Embassy Towers Outsourced Staff Policy Document DOWNLOAD
Embassy Towers Pet Application Form COMPLETE FORM DOWNLOAD
Embassy Towers Staff Quarter Access Control Form COMPLETE FORM DOWNLOAD
Embassy Towers Bright Networks Setup Guide DOWNLOAD
Embassy Towers Clear Access Wifi Order Form DOWNLOAD
Embassy Towers Clear Access DSTV Connection Settings DOWNLOAD
Embassy Towers Clear Access Fibre Connection Settings DOWNLOAD
Embassy Towers Open Access ISP's List DOWNLOAD
Embassy Towers Telephone User Manual DOWNLOAD
Embassy Towers Consulate Office Suites
Welcome Letter
DOWNLOAD
Embassy Towers Consulate Office Suites
Services
DOWNLOAD
Embassy Towers Consulate Office Suites
Additional Services
DOWNLOAD
Embassy Towers Life Luxury Spa DOWNLOAD
Embassy Towers Gym
Wellness in Motion Welcome Letter
DOWNLOAD
Embassy Towers Gym
Wellness in Motion Rules & Regulations
DOWNLOAD
Embassy Towers Gym
Wellness in Motion Terms & Conditions
DOWNLOAD
Embassy Towers Restaurant
Olives & Plates Welcome Letter
DOWNLOAD
Embassy Towers Restaurant
Olives & Plates Menu
DOWNLOAD