MY REDBERRY HILL

MYREDBERRY HILL

ESTATE MANAGEMENT TEAM

Executive Estate Manager: Jacqueline Brook

082 802 5215

jacqueline@managingestates.co.za

Administration: Viola Sibanda

084 249 1626

property@managingestates.co.za

Operations

072 178 1767

operations2@managingestates.co.za

 

The after-hours emergency number for SMS / WhatsApp notifications is 071 610 1288

COMMUNICATING WITH ECLIPTIC ESTATE MANAGEMENT

  1. Routine queries are accepted telephonically, via SMS or via email; email is preferred as it generates a paper trail.
  2. The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS.
  3. Redberry Hill is abbreviated to RBH for ease of use.
  4. Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS.
  5. The after-hours emergency number is 071 610 1288.
  6. If the emergency occurs late at night or is of a grave nature, it is permissible for the on-site security personnel and Trustees to call the emergency estate management number.

 

INCIDENT REPORTING

  1. Contact security via the security cell phone on 078 086 4833.
  2. The intercom number is 082 803 6055.
  3. Under no circumstances may the security officers be abused whilst carrying out their duties.
  4. All complainants remain anonymous to the transgressor but must be disclosed to security and management; these details are not made known to the transgressor.
  5. The security officers will contact the unit in question to ask the occupants to cease their disturbance / activity.
  6. If the disturbance persists, residents (the complainants) must contact the security cell phone number again.
  7. The security officers will then activate the panic button (residents are only asked once to comply) and the armed response will be called to the estate to address the situation.
  8. All reasonable people should cease their disturbance-activity once contacted, and it is therefore assumed that if this doesn’t occur, the resident (or the situation) is unreasonable, and that intervention by the reactionary team is necessary.
  9. The resident who reported the incident is requested to send the Estate Management Team an email to ensure that the incident is documented so that the appropriate action can be taken in line with the Conduct Rules.
  10. Please bear in mind though that residents have rights and duties within a scheme but are also expected to have a reasonable ability to withstand adverse conditions. One cannot lodge a complaint if the slightest noise is heard as that is unreasonable in close proximity living.

MYREDBERRY HILL CONTACTS

PORTFOLIOCOMPANYCONTACT NUMBEREMAIL / WEBSITE
Access ControlUrban Security InstallationsManford Tshuma
079 011 7760
sales@urbansec.co.za
Electricians Van Alvin ElectricalGreg van der Velde
076 792 1636
vanalvinelectrical@gmail.com
Zavier ElectricalEric van Eck
084 720 1075
admin@zavier.co.za
Electric Fence Impact FencingAndrew Nilsen
082 578 2128
andrew@impactfencing.co.za
Financial Managing AgentWhitfields Property Management Monique Pretorius
and
Beauty Mokgara
011 707 0000
http://www.whitfields.co.za
monique@whitfields.co.za
beauty@whitfields.co.za
Fire Equipment / Systems Fess FireCharlie Van Der Merwe
079 146 1391
charlievdm007@gmail.com
Garage Doors N.A Garage Door MotorsAlfred
072 198 8581
alfredgaragedoors@gmail.com
Garden MaintenanceInspired by Nature Mark Blackburn
083 608 6545
www.inspiredbynature.co.za
Brands Tree Felling011 708 0088
MaintenanceExtreme HandymenEldon Oosthuizen
082 731 1396
011 067 1081
info@extremehandymen.co.za
admin1@extremehandymen.co.za
ops@extremehandymen.co.za

Gert Hanekom081 501 4777magda.hanekom@axxess.co.za
Ndexie ConstructionAnswer Bheki Mabizela
073 437 1738
abmabizela2016@gmail.com
Plumber Active PlumbingShaun Hebblethwaite
061 645 6514

activeplumbing14@gmail.com

Recycling City RecyclersPhilippe Wiener
011 803 7517
cityrecyclers.co.za
Security Universal Guarding Services011 575 3268
Guardhouse Number
078 086 4833
Intercom Number
082 803 6055
www.universalguards.co.za

HOW TO USE MYREDBERRY HILL INTERACTIVE FORMS

All Ecliptic estate forms are housed on Google Forms. It is no longer necessary  to download and complete the form in hard copy, although this option still exists. Click on the ‘Complete Form’ button and you’ll be taken to the form online.  Complete it and save.

FORM 
DOWNLOAD
Redberry Hill Welcome Letter DOWNLOAD
Redberry Hill Conduct Rules DOWNLOAD
Redberry Hill Contractor Access Form COMPLETE FORM DOWNLOAD
Redberry Hill Estate Agent Registration Form COMPLETE FORM DOWNLOAD
Redberry Hill Non Resident Owner Information Form COMPLETE FORM DOWNLOAD
Redberry Hill Resident Access Control / Contact Information Form COMPLETE FORM DOWNLOAD
Redberry Hill Resident Movement Control Form COMPLETE FORM DOWNLOAD
Redberry Hill Pet Application Form COMPLETE FORM DOWNLOAD
Redberry Hill Remote and Tag Order Form COMPLETE FORM DOWNLOAD
Redberry Hill Park Function Registration Form COMPLETE FORM DOWNLOAD
Redberry Hill Registered MOI 2014 DOWNLOAD
Redberry Hill POPI Certificate DOWNLOAD
MEL It's so easy! DOWNLOAD
Welcome to My Estate Life DOWNLOAD
MEL Why should I preregister my visitors DOWNLOAD