MY REDBERRY HILL

MYREDBERRY HILL

ESTATE MANAGEMENT TEAM

 

Administrator: Charmaine Seerane

reception@managingestates.co.za

Operations: Eunice Wolmarans

072 178 1767

property@managingestates.co.za

Executive: Jacqueline Brook

082 802 5215

jacqueline@managingestates.co.za

 

The after-hours emergency number for SMS / WhatsApp notifications is 071 610 1288

COMMUNICATING WITH ECLIPTIC ESTATE MANAGEMENT

  1. Routine queries are accepted telephonically, via SMS or via email; email is preferred as it generates a paper trail.
  2. The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS.
  3. Redberry Hill is abbreviated to RBH for ease of use.
  4. Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS.
  5. The after-hours emergency number is 071 610 1288.
  6. If the emergency occurs late at night or is of a grave nature, it is permissible for the on-site security personnel and Trustees to call the emergency estate management number.

 

INCIDENT REPORTING

  1. Contact security via the security cell phone on 078 086 4833.
  2. The intercom number is 082 803 6055.
  3. Under no circumstances may the security officers be abused whilst carrying out their duties.
  4. All complainants remain anonymous to the transgressor but must be disclosed to security and management; these details are not made known to the transgressor.
  5. The security officers will contact the unit in question to ask the occupants to cease their disturbance / activity.
  6. If the disturbance persists, residents (the complainants) must contact the security cell phone number again.
  7. The security officers will then activate the panic button (residents are only asked once to comply) and the armed response will be called to the estate to address the situation.
  8. All reasonable people should cease their disturbance-activity once contacted, and it is therefore assumed that if this doesn’t occur, the resident (or the situation) is unreasonable, and that intervention by the reactionary team is necessary.
  9. The resident who reported the incident is requested to send the Estate Management Team an email to ensure that the incident is documented so that the appropriate action can be taken in line with the Conduct Rules.

MYREDBERRY HILL CONTACTS

PORTFOLIOCOMPANYCONTACT NUMBEREMAIL / WEBSITE
Access Control Urban Security Installations
Manford Tshuma
079 011 7760sales@urbansec.co.za
Electric Fence Impact Fencing
Andrew Nilsen
082 578 2128andrew@impactfencing.co.za
Electricians Vanalvin Electrical
Greg van der Velde
Zavier Electrical
Eric van Eck
076 792 1636

084 720 1075
vanalvinelectrical@gmail.com

admin@zavier.co.za
Financial Managing AgentWhitfields Property Management
Paul de Stadler
011 707 0000www.whitfields.co.za
paul@whitfields.co.za
Garage Doors Garage Door King
Ryan King
060 997 5140 ryan@garagedoorking.co.za
Gardens and Maintenance Inspired by Nature
Mark Blackburn
083 608 6545 www.inspiredbynature.co.za
HandymanNeil Le Grange072 998 7572nlgplumbing@gmail.com
Plumber Active Plumbing
Shaun Hebblethwaite
Modern Plumbing
Ryan de Jager
061 645 6514

081 013 5921
activeplumbing14@gmail.com

ryan@modernplumbing.co.za
Recycling City Recyclers
Philippe Wiener
011 803 7517cityrecyclers.co.za
Security Universal Guarding Services
Guardhouse Number
Intercom Number
011 575 3268
078 086 4833
082 803 6055
www.universalguards.co.za

HOW TO USE MYREDBERRY HILL INTERACTIVE FORMS

All Ecliptic estate forms are housed on Google Forms. It is no longer necessary  to download and complete the form in hard copy, although this option still exists. Click on the ‘Complete Form’ button and you’ll be taken to the form online.  Complete it and save.

FORM 
DOWNLOAD
Redberry Hill Welcome Letter DOWNLOAD
Redberry Hill Conduct Rules DOWNLOAD
Redberry Hill Contractor Access Form COMPLETE FORM DOWNLOAD
Redberry Hill Domestic Staff Access Control Form COMPLETE FORM DOWNLOAD
Redberry Hill Estate Agent Registration Form COMPLETE FORM DOWNLOAD
Redberry Hill Non Resident Owner Information Form COMPLETE FORM DOWNLOAD
Redberry Hill Resident Access Control / Contact Information Form COMPLETE FORM DOWNLOAD
Redberry Hill Resident Movement Control Form COMPLETE FORM DOWNLOAD
Redberry Hill Pet Application Form COMPLETE FORM DOWNLOAD
Redberry Hill Remote and Tag Order Form COMPLETE FORM DOWNLOAD
Redberry Hill Registered MOI 2014 DOWNLOAD