MY AMBLESIDE

ESTATE MANANAGEMENT TEAM

Executive Estate Manager: Jacqueline Brook

082 802 5215

jacqueline@managingestates.co.za

Administration: Simangele Dhlamini

079 431 7363

admin2@managingestates.co.za

The after-hours emergency number for SMS / WhatsApp notifications is 071 610 1288

COMMUNICATING WITH ECLIPTIC ESTATE MANAGEMENT

1. Routine queries are accepted telephonically, via SMS or via email; email is preferred as it generates a paper trail.
2. The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS.
3. Ambleside is abbreviated to AMS for ease of use.
4. Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS.
5. The after-hours emergency number is 071 610 1288.
6. If the emergency occurs late at night or is of a grave nature, it is permissible for the on-site security personnel and Trustees to call the emergency estate management number.

INCIDENT REPORTING

1. The STSM Act and CSOS require documented evidence of transgressions and Disturbance of the Peace (DOP) matters, should these be escalated to the office of the Ombud.
2. Contact security via the security cell phone on 073 334 3816.
3. The intercom number is 078 803 8956.
4. Under no circumstances may the security officers be abused whilst carrying out their duties.
5. All complainants remain anonymous to the transgressor but must be disclosed to security and management; these details are not made known to the transgressor.
6. The security officers will contact the unit in question to ask the occupants to cease their disturbance / activity.
7. If the disturbance persists, residents (the complainants) must contact the security cell phone number again.
8. The security officers will then activate the panic button (residents are only asked once to comply) and the armed response will be called to the estate to address the situation.
9. All reasonable people should cease their disturbance-activity once contacted, and it is therefore assumed that if this doesn’t occur, the resident (or the situation) is unreasonable, and that intervention by the reactionary team is necessary.
10. The resident who reported the incident is requested to send the Estate Management Team an email to ensure that the incident is documented so that the appropriate action can be taken in line with the Conduct Rules.
11. Please bear in mind though that residents have rights and duties within a scheme but are also expected to have a reasonable ability to withstand adverse conditions. One cannot lodge a complaint if the slightest noise is heard as that is unreasonable in close proximity living.

CSOS CERTIFICATE

POPIA PRIVACY POLICY

PAIA MANUAL

PRIVACY NOTICE

POPIA CERTIFICATE

54 Ballyclare Dr, Bryanston, Sandton, 2191