MY SAN LUCA

MYSAN LUCA NOTICE BOARD

ESTATE MANAGEMENT TEAM

Operations Estate Manager: Chris Struwig

082 491 4962

facilities2@managingestates.co.za

Estate Manager: Nichola Wolff

083 449 6102

nichola@managingestates.co.za

 

The after-hours emergency number for SMS / WhatsApp notifications is: 071 610 1288

COMMUNICATING WITH ECLIPTIC ESTATE MANAGEMENT
1. Routine queries are accepted telephonically, via SMS, WhatsApp or email; email is preferred as it generates a paper trail.
2. The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS or WhastApp.
3. Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS or WhatsApp.
4. If the emergency occurs late at night or is of grave nature, it is permissible for the on-site security personnel and Trustees to call the emergency estate management number which is 071 610 1288.

ECLIPTIC ESTATE MANAGEMENT TEAM CHANGE
Effective from 1 May 2019, Nokuthaba Masimini will be assuming responsibility for the Administration Portfolio for San Luca, taking over from Michelle Van Zyl. Chris Struwig will continue to manage the Operations Portfolio and conduct the weekly site inspections. For after-hours emergencies, there is a dedicated number to which SMS and WhatsApp emergency notifications must be submitted: 071 610 1288. Kindly save this number as the after-hours number in all telephone directories.

INCIDENT REPORTING 

In terms of security, the Body Corporate employs the services of a 24 hour security service provider and there is strict security protocol pertaining to this portfolio. Under no circumstances may the security guards be abused and should this occur, there will be consequences. We draw residents’ attention to the protocol pertaining to incident-reporting:

  • Contact the guardhouse via their cell phone on 079 151 3759 or via the intercom system
  • All complainants remain anonymous
  • The guards will contact the unit in question and ask them to cease their disturbance / activity
  • If the disturbance persists residents must contact the guardhouse again, and SAPS
  • The guards will then activate the panic button if the disturbance is of a serious nature, and the armed response will be called to the estate to address the situation. The resident of that unit will be invoiced for the call out
  • The resident who reported the incident should send the Estate Management Team an email to ensure that the incident is documented, together with the relevant case number from SAPS.
  • Please bear in mind though that according to the Sectional Titles Schemes Management Act, residents have rights and duties within a scheme but residents are also expected to have a reasonable ability to withstand adverse conditions – one cannot complain if the slightest noise is heard as that is unreasonable in close proximity living.

MYSAN LUCA CONTACTS

PORTFOLIOCOMPANYCONTACT NUMBEREMAIL / WEBSITE
DSTV Cable and Satellite: Kevin082 552 9141 kevin@cabsat.co.za
Electrician Van Alvin Electrical: Greg076 792 1636 vanalvinelectrical@gmail.com
Fire Equipment ServicingFess Fire: Charlie079 146 1391 charlievdm007@gmail.com
FibreVumatel086 100 8862info@vumatel.co.za
www.vumatel.co.za
Gardens / Cleaning / MaintenanceNesisa: Nelson Sibanda083 768 4006
nelsonmastermind@icloud.com
Gas Leak Detection & Repairs Advance Gas: Anthonie
082 386 9464 or 011 482 2814anthonie@advancegas.co.za
Gas & Equipment011 787 8123 / 8316gasequip@gmail.com
High Speed Gas: Ryan011 786 0810ryan@highspeedgas.co.za
Handyman ServicesGrant Davidson:
082 335 2466
grant.davidsonhandyman@gmail.com
The Renovation Space: Robert Treml072 033 4990therenovationspace1@gmail.com
Insurance ONESURE policy # ARDST/650335
Insurance Brokers: Anlee
Hayley Josling
ONE Call Centre

012 543 0440
0861 000 286

hayley@annlee.co.za
Intercom RepairsUrban Security Installations: Manford079 011 7760sales@urbansec.co.za
Managing agentCamalb Properties
Lee Ann Hendry
011 864 5050 payments@camalb.co.za
www.camalb.co.za
PlumbingManson Plumbing: Gareth Manson

011 680 3496
082 824 3460
mansonplumbing@telkomsa.net
NLG Plumbing & Maintenance:
Neil Le Grange
072 998 7572nlgplumbing@gmail.com
Roto Rooter - Blocked Drains011 444 4040rotorooter@rotorooter.co.za
RecyclingDikala Group: Ben082407 6210ben@dikalagroup.co.za
Security : Armed Response Beagle Watch011 577 1200
082 454 5446
072 702 1130
info@beaglewatch.co.za
Security : Guarding Furion Security:
Welensky Mdluli
Guardhouse Cell Phone
011 034 2380
071 607 7045
079 151 3759
www.furionsecurity.co.za
SPCASandton SPCA office:
After Hours Emergencies
011 444 7730
082 460 2765
info@sandtonspca.org.za
www.sandtonspca.org.za

HOW TO USE MYSAN LUCA INTERACTIVE FORMS

All Ecliptic estate forms are housed on Google Forms. It is no longer necessary  to download and complete the form in hard copy, although this option still exists. Click on the ‘Complete Form’ button and you’ll be taken to the form online.  Complete it and save.

FORM 
DOWNLOAD
San Luca Conduct Rules DOWNLOAD
San Luca Estate Welcome Letter DOWNLOAD
San Luca Contractor Access Control Form COMPLETE FORM DOWNLOAD
San Luca Domestic Staff Registration Form COMPLETE FORM DOWNLOAD
San Luca Estate Agent Registration Form COMPLETE FORM DOWNLOAD
San Luca Non Resident Owner Information Form COMPLETE FORM DOWNLOAD
San Luca Pet Approval Application Form COMPLETE FORM DOWNLOAD
San Luca Resident Access Control Form COMPLETE FORM DOWNLOAD
San Luca Resident Movement Control Form COMPLETE FORM DOWNLOAD