MY BENAVON BENEDEN

ESTATE MANAGEMENT TEAM

• The site office number is 010 035 3383, however the managers may be conducting site inspections, therefore it is best to use the cell phone numbers provided. Text messages are also preferred as often signal is poor.
• The office is open to walk-in residents on a Tuesday between 09:00 and 13:00. If the Tuesday falls on a public holiday the office will be open on the next working day. Residents may schedule an appointment with a team member outside of the office hours if required.

Form submissions and routine administration queries.

Thembani Sibiya

079 139 9974

adminbabe@managingestates.co.za

Executive Estate Manager

Jacqueline Brook

082 802 5215

jacqueline@managingestates.co.za

Operations Estate Manager

Simba Rufasha

064 744 1189

operations2@managingestates.co.za

The after-hours emergency number for SMS / WhatsApp notifications is 071 610 1288

COMMUNICATING WITH ECLIPTIC ESTATE MANAGEMENT

1. Routine queries are accepted telephonically, via SMS or via email; email is preferred as it generates a paper trail.
2. The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS.
3. Ben Avon Ben Eden is abbreviated to BABE for ease of use.
4. Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS / WhatsApp.
5. The after-hours emergency number is 071 610 1288.
6. If the emergency occurs late at night or is of a grave nature, it is permissible for the on-site security personnel / staff and Trustees to call the emergency estate management number.

INCIDENT REPORTING

1. The STSM Act and CSOS require documented evidence of transgressions and Disturbance of the Peace (DOP) matters, should these be escalated via litigation or to the office of the Ombud.
2. Contact the Ecliptic after hours number following the protocol if the situation requires urgent intervention.
3. Complainants remain anonymous to the transgressor but must be disclosed to management; these details are not made known to the transgressor.
4. We will contact the unit in question to ask the occupants to cease their disturbance / activity.
5. If the disturbance persists, residents (the complainants) must contact the emergency number again.
6. Residents are only asked once to comply, and the armed response / SAPS will be called to the estate to address the situation.
7. All reasonable people should cease their disturbance-activity once contacted, and it is therefore assumed that if this doesn’t occur, the resident (or the situation) is unreasonable, and that intervention by the reactionary team is necessary.
8. The resident who reported the incident is requested to send the Estate Management Team an email to ensure that the incident is documented so that the appropriate action can be taken in line with the Conduct Rules.
9. Please bear in mind though that residents have rights and duties within a scheme but are also expected to have a reasonable ability to withstand adverse conditions. One cannot lodge a complaint if the slightest noise is heard as that is unreasonable in close proximity living.

POPIA CERTIFICATE

PAIA MANUAL

POPIA ACT PRIVACY POLICY

PRIVACY NOTICE

CSOS CERTIFICATE 2022

113 Elizabeth Ave, Parkmore, Sandton, 2196