MY KINGS CREEK

ESTATE MANAGEMENT TEAM

Administration: Thembani Sibiya

079 139 9974

admin@managingestates.co.za

Executive Estate Manager : Jacqueline Brook

082 802 5215

jacqueline@managingestates.co.za

The after-hours emergency number for SMS / WhatsApp notifications is 071 610 1288

COMMUNICATING WITH ECLIPTIC ESTATE MANAGEMENT

1. Routine queries are accepted telephonically, via SMS or via email; email is preferred as it generates a paper trail.
2. The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS.
3. Kings Creek is abbreviated to KCK for ease of use.
4. Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS / WhatsApp.
5. The after-hours emergency number is 071 610 1288.
6. If the emergency occurs late at night or is of a grave nature, it is permissible for the on-site security personnel / staff and Trustees to call the emergency estate management number.

INCIDENT REPORTING

1. The STSM Act and CSOS require documented evidence of transgressions and Disturbance of the Peace (DOP) matters, should these be escalated via litigation or to the office of the Ombud.
2. Contact the Ecliptic after hours number following the protocol if the situation requires urgent intervention.
3. Complainants remain anonymous to the transgressor but must be disclosed to management; these details are not made known to the transgressor.
4. We will contact the unit in question to ask the occupants to cease their disturbance / activity.
5. If the disturbance persists, residents (the complainants) must contact the emergency number again.
6. Residents are only asked once to comply, and the armed response / SAPS will be called to the estate to address the situation.
7. All reasonable people should cease their disturbance-activity once contacted, and it is therefore assumed that if this doesn’t occur, the resident (or the situation) is unreasonable, and that intervention by the reactionary team is necessary.
8. The resident who reported the incident is requested to send the Estate Management Team an email to ensure that the incident is documented so that the appropriate action can be taken in line with the Conduct Rules.
9. Please bear in mind though that residents have rights and duties within a scheme but are also expected to have a reasonable ability to withstand adverse conditions. One cannot lodge a complaint if the slightest noise is heard as that is unreasonable in close proximity living.

Ecliptic is POPIA compliant and responsible for protecting Personal Information that falls within its Service Level Agreements with the Bodies Corporate. Ecliptic Estate Management is not appointed as the Deputy Information Officer to the Kings Creek Body Corporate. All Personal Information queries are to be directed to the Board of Trustees and not to Ecliptic Estate Management.

CSOS CERTIFICATE

15 Kingswood Crescent, River Club, 2191