COMMUNICATING WITH ECLIPTIC ESTATE MANAGEMENT
- Routine queries are accepted telephonically, via SMS or via email; email is preferred as it generates a paper trail.
- The estate name and section number (called unit for ease of use) must be listed in the subject line when communicating via email and inserted as text in the SMS.
- Availability of managers after hours is for legitimate emergency situations only, notification of which is only accepted via SMS.
- If the emergency occurs late at night or is of a grave nature, it is permissible for the Trustees to call the emergency estate management number.